Replacement Policy for Samplrr Box
At Samplrr Box, we are committed to ensuring that our customers receive their products in perfect condition. In the rare event that you receive a damaged or broken product, we are happy to offer a replacement under the following terms and conditions:
1. Mandatory Unboxing Video
To process any replacement request, an unboxing video is mandatory. The video must clearly show:
- The sealed package before it is opened.
- The complete unboxing process, including removing the product from the package.
- The damaged or broken product in clear view.
2. How to Report an Issue
To request a replacement, follow these steps:
- Send an email to [box@samplrr.in] with the subject line:
“Replacement Request – [Your Order ID]” - Include the following details in your email:
- Your Order ID.
- A brief description of the issue.
- The unboxing video (either as an attachment or via a shareable link).
3. Time Frame for Reporting
- Replacement requests must be submitted within 48 hours of receiving your order.
- Requests submitted after this time frame will not be considered.
4. No Unboxing Video = No Replacement
- Claims submitted without an unboxing video will not be eligible for a replacement under any circumstances.
- This policy ensures transparency and fairness for both customers and the company.
5. Foul Play and Claims
- Samplrr Box reserves the right to reject any claims that:
- Appears to involve foul play.
- Are deemed suspicious after review.
- The company’s decision regarding the legitimacy of a claim is final and binding.
6. Eligibility for Replacement
- Replacements are only offered for products that are damaged or broken during transit.
- Products that are damaged due to misuse or damage occurring after use are not eligible for replacement.
7. Replacement Process
- Once your claim is verified, we will initiate the replacement process and notify you via email.
- The replacement will be shipped to your provided address as soon as possible.
8. Delivery Policy & Refund Terms
- We will attempt to deliver your order twice to the provided address.
- If you’re unavailable to receive the order during these attempts, it will be automatically cancelled.
- In case of cancellation, the refund will be processed after deducting the ₹99 delivery charge.
- To avoid inconvenience, we recommend ensuring someone is available to receive your order.
We appreciate your cooperation in adhering to this policy. Our goal is to ensure a smooth and hassle-free experience for all our customers while maintaining the highest quality standards.
For further queries, feel free to reach out to us at [box@samplrr.in].
Thank you for choosing Samplrr Box!